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Why It’s Time to Switch to VoIP

Why It’s Time to Switch to VoIP

A phone system is an essential element in any business and deciding which type to go with can be a daunting task. One of the many options available to businesses includes a system often called “VoIP.” The acronym stands for “Voice over IP,” and...
Introduction to HD Voice Codecs

Introduction to HD Voice Codecs

Each time you make a call or send a fax over a VoIP system, it uses something called a codec to transmit the sound from your phone to the person you’re calling. Many of these codecs produce high definition sound for top quality audio, video and faxes. These are...
VoIP or Landline: Which Is Better?

VoIP or Landline: Which Is Better?

In the past, businesses relied on traditional landline phone services to communicate with both customers and employees. The digital age has ushered in new technology for better and faster connection solutions that streamline operations and get work done more quickly....
The Benefits of Using Cloud VoIP Features

The Benefits of Using Cloud VoIP Features

When you run a mobile small business, you need to communicate as much as possible. Whether your staff meets briefly in the morning and then spends the remainder of the day with customers or is otherwise on the move, your company needs the technology to keep up with...
Which is Better: Phone Support or Live Chat?

Which is Better: Phone Support or Live Chat?

Part of being a successful business is serving the needs of customers, especially when they need help. While live chat has become a popular choice in the last decade, many people still prefer phone support and speaking with another human being. Long hold times are...