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Provider Overview

With humble beginnings in 2012, VoIPLy recognized that the Cloud was more than just another passing trend. With a focus on Unified Communications, leveraging the latest technologies, VoIPLy’s mission is to be at the forefront of servicing SMB’s worldwide. With over 5,000 businesses served, VoIPLy’ proudly claims their hard work has paid off — but continues to work towards innovation and remaining at the cusp of communication technologies. With their own proprietary solution, VoIPLy has been building, changing, and expanding their platform for the last 10 years.

With core values highlighting “simplicity, reliability and customer service,” VoIPLy manages to hit the trifecta of a quality VoIP provider. VoIPLy includes the major features any business would need, racking up over 60 included features, all included in even the most basic Business Pro package. VoIPLy claims to cut phone bills by 50%, through the vast number of included features, no contracts and setup fees, and more importantly free phones included with service. If your business is just looking to switch to a Hosted PBX provider, VoIPLy might stand as one a very cost effective entry the Cloud market for SMBs.

Plans and Pricing

Business Pro – $15 per month

  • Unlimited US Calling
  • Free Auto Attendants
  • HD Voice
  • Free Hold Music
  • Voicemail to Email
  • US Based Support
  • 99.99% Uptime

Available Phones

  • Standard Phone: Free
    • 2 Line Keys
    • HD Audio with Speakerphone
    • 3 Way Conference Calling
    • Dual Switch 10/100 Mbps
    • Warranty -1yr
  • Deluxe Phone: $50.00
    • 8 Line Keys and 32 BLF/Speed Dial
    • HD Audio with Speakerphone
    • 4 Way Conference Calling
    • Dual Switch 10/100/1000 Mbps
    • Warranty – 1yr
  • Cordless Phone: $75.00
    • 100ft Range Outdoors, 150ft indoors
    • 20hr Talk Time, 250hr Standby Time
    • HD Audio with Speakerphone and Handset
    • 3 way Conference Calling
    • Gigabit Ethernet and POE Support
    • Warranty – 1 yr
  • Conference Phone: $300.00
    • 4.3 inch (800 x 480) Touch Screen
    • Access to Google Play Store
    • 7 Way Conference Calling
    • Bluetooth for Headsets and Phones
    • HD Speakerphone with 3 Microphones
    • Built in WiFi and Gigabit Ethernet
    • Warranty – 1 yr

 All Features Available:

  • Auto Attendants
  • Ring Groups
  • Dial By Name Directory
  • 911 Emergency Calling
  • Toll Free Numbers
  • Voicemail to Email
  • Announcements
  • Business Hour Rules
  • Extension Dialing
  • Busy Lamp Field
  • Enhanced Music on Hold
  • HD Conference Suites
  • Paging and Intercom
  • International Dialing
  • Click to Call
  • Operator Panel
  • Call Center Queue
  • Call Recording
  • Call Screening
  • Call Detail Records
  • Missed Call Notification
  • Visual Voicemail
  • Email to Fax
  • Video Conferencing
  • Online Meetings
  • Business SMS
  • Developer API

Editor’s Bottom Line

With headquarters based in Pittsburgh, PA, VoIPLy is dedicated to the mission of providing reliable, simple, and cost effective Unified Communications. With a major focus on the SMB market, VoIPLy offers a very competitive Business plan that rivals some of the largest providers. With such a low entry cost, no contracts or setup fees, and 60 included features, VoIPLy already has a recipe for a compelling offering. However, add in a 30 day money back guarantee, and on top of it free IP phones for your new service, and VoIPLy brings to the table one of the best solutions for any business migrating over to a Hosted PBX.

While the free phones are basic, VoIPLy helps remove some of the initial barrier to entry VoIP, and even allows users to upgrade to more advanced phones. But if phones aren’t all you need, then VoIPLy should have you covered with a massive feature set — including Auto Attendants, Toll Free Numbers, International Dialing, Call Recording, Online Meeting and even Video Conferencing for no extra cost. VoIPLy themselves explain how the provider aims to stay at the forefront of technology and innovation, and that is evident in the inclusion of not only Online Meetings but even a Developer API to build your own unique integrations.

In fact, the inclusion of access to a Developer API helps set VoIPLy apart from other similar providers, aiming towards the SMB side of the market. While a cost effective VoIP solution isn’t very difficult to come by, one that includes as much as VoIPLy does (including IP phones and a Developer API) is fairly unique. For the teams that still need it, Virtual Faxing is included with VoIPLy service as well — which can be a major factor for certain SMBs, depending on the industry.

Support should have you covered as well. VoIPLy offers both 24/7 email and live chat, along with phone support for 8am to 8pm EST. While a relatively new company into the Hosted PBX and VoIP industry, VoIPLy still manages to offer one of the most compelling Business plans for the cost conscious SMB. While not their main audience, VoIPLy does have a strong enough solution for even larger sized teams that need a simple and easy VoIP solution, especially when migrating from a legacy system.

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VoiPLy Recent Reviews

This is a terrible company and…

This is a terrible company and will leaving you hanging when there is a problem. Be careful when dealing with Voiply. Would Recommend: No

Mike D

The customer service is awesome…

The customer service is awesome. The calls are clear and precise. Felix goes above and beyond. They are always there when I needed them. Just awesome awesome. Can’t ask for any better. Pros: Great Customer Service. Cons: None. Would Recommend: Yesr

Jodie M

Very professional staff, reasonable…

JJ Very professional staff, reasonable price. Always there when you need them. They listen to what I need. Always improving and take feedback well Would Recommend: Yes

Jodie M

I can’t say enough good things…

I can’t say enough good things about this company, everything they do and provide is well above average. I have recommended this company to all my friends. Try it, you won’t be disappointed. Tell Jesse sent you. Would Recommend: Yes

Jesse W.

Every company says that their…

Every company says that their customers are their #1 priority, this company proves it. This business “walks the walks” when it comes to delivering the kind of service that wins a customer over for life. They reaffirmed that there are still companies out there focused on great service, and they’ve made a lifelong fan out of me. I needed my phone service up like yesterday and they delivered. I can not sing their praises enough. Awesome service. Pros: Customer Service. Cons: None. Would Recommend: Yes

Jodie H

When it comes to customer service…

When it comes to customer service, Jodie is the queen. It makes the service so much better when the customer service is astounding. I do like the portal. It’s convenient also. Pros: Customer Service. Cons: None. Would Recommend: Yes

Willis C.

Have used VoIPLy for over a year…

Have used VoIPLy for over a year, I think it’s safe to say that the service leaves much to be desired. The biggest problem is certainly that you have a 50/50 shot of actually being able to place an outgoing call. It seems to be a relatively new service as many features are missing and the support staff is unfamiliar with the system. I’d highly recommend looking at a different service until VoIPLy matures. Would Recommend: No

Fred W.

I just wanted to say that your…

I just wanted to say that your system is excellent and also your customer service. I would recommend Gohar sultan from your support team as he is always there to help me if i have any issues . He will go out of his way to help me to fix my issues. Very patient guy and very dedicated . Cheers to him. Thanks , Pratik Patel Pros: good customer service. Cons: None. Would Recommend: Yes

Pratik P.

I would highly recommend Voiply. I was…

I would highly recommend Voiply. I was extremely apprehensive about switching from copper phone lines to VOIP. They made the process so easy. I want to especially thank John in there customer service department who went above and beyond to make sure that our phone system was up and running the same day with all of the specifications that we had requested. Every time I call or email them with a question I get an immediate response. We are so pleased and thankful that we chose Voiply as our new VOIP provider. Would Recommend: Yes

Len L